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Utilizing
new features in Developer Studio
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A301
|
Come
listen to one of the senior developers of the Developer Studio first
released in AR System 7.5.00 describe many of the new and exciting
features found in the utility. Gain insight into how to use the
new search, analysis and relationship features; hear tips for moving
from previous use of Admin Tool and hear about future direction
for Developer Studio.
Presented by Suresh Mohan
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Moving
users to the AR System Mid-Tier web client
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A302
|
The
Mid-Tier web client is now the preferred and premier method of interacting
with AR System. Come learn how to make using the web client the
best experience for your users. This presentation will focus on
some new features found in AR System 7.5.00, performance and differences
between web and the Remedy User client.
Presented by Hugo Vuong
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Remedy
and Web Services
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A303
|
Would
you like to learn more about using Web Services with Remedy? This
session will go over the capabilities of web services and review
a case study of a Fortune 500 company’s implementation of web services
and how it enhanced their Remedy system.
Presented
by Davin Lindner-Green
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Pitch
It! - How to get your Remedy project approved
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A304
(BIRDS OF A FEATHER)
|
This
presentation will show how to position your Remedy-based project
with your senior and upper management to get new initiatives approved
in this difficult economic climate.
Presented by Michael Rizzo
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|
Migrating
a customized ITSM solution from v5.x or v6.x to ITSM 7.5
|
|
B301
|
It
is time to move to ITSM 7.5 applications. You have the assignment
to migrate from your current ITSM application to the new version.
Where do you start? What potential landmines are along the way?
How do you migrate the data? How do you migrate the customizations?
This session will provide you many hints to guide you on your way
through the upgrade process.
Presented by Kelly Deaver
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Tips
and Tricks for Configuring ITSM Applications
|
|
B302
|
You
have installed one or more of the ITSM applications. You now face
the task of configuring the system to work efficiently. What should
you do? What shouldn’t you do? This session will cover key concepts
to make your implementation more successful.
Presented
by Kelly Deaver
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|
ARS
7.5 for Developers: How to use Cell Table Fields, Panels & Image
Management
|
|
B303
|
Time
to discover and learn new features in each ARS release can be a
time consuming task. Kanonix's session on "ARS 7.5 for Developers"
is designed to give developers a fast track knowledge on how to
use some of newest features of ARS.
This session will appeal to developers of all experience levels.
Presented by Kevin Taylor
|
|
Incorporating
effective Instructor-led and WBT into your projects for just in
time learning
|
|
B304
(BIRDS OF A FEATHER)
|
Want
to save money on training? Want to incorporate some great initial
training for your next upgrade and have the ability to re-use it
for refresher and new hire training later? This session will go
over some ways to effectively incorporate training with different
delivery methods to meet your objectives while saving money. You'll
see some real examples of how to make your training more interactive,
make it available upon demand, and make it effective while still
being able to save on travel.
Presented by Victoria Schmidt
|
|
Mobilizing
the Service Desk: A Discussion with Doug Mueller
|
|
C301
|
Doug
Mueller and Aeroprise CEO Dan Turchin recently published a whitepaper
titled "Mobilizing the Service Desk for Efficiency and Speed". It
discusses trends in mobile applications that are impacting the Service
Management community and what you can do to take advantage of them.
Doug and Dan will discuss key findings and share how progressive
Remedy customers are benefiting from mobile applications today.
This is a unique opportunity to hear about the hottest trend in
ITSM from leaders who are defining the next generation of mobile
computing. The session will be informal and highly interactive -
ideal for anyone who is new to mobile applications.
Presented by Dan Turchin
|
|
Mobile
ITSM in 30 minutes
|
|
C302
|
These
days, you can't open a magazine or read the news without hearing
about the latest mobile gadgets and applications. Every day, tech
headlines are dominated by innovative ways mobile technology is
becoming more a part of our personal and business lives. Not surprisingly,
mobile applications have been embraced by the IT community first
and today, progressive companies are extending existing Remedy applications
to smartphones and PDAs. In this session, we'll share detailed case
studies and examples that explain what Remedy users are doing today
with mobile devices and how it's helping them cut costs and improve
productivity. During the session, we'll mobilize Remedy Incident
Management live on BlackBerry and provide tips and best practices
to help you become a mobile expert. If your organization uses BlackBerrys
or other smartphones and hasn't mobilized Remedy yet, this is one
session you won't want to miss.
Presented by Dan Turchin
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TBD
|
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C303
|
TBD
Presented by TBD
|
|
Rapid
Deployment of BMC Remedy Service Request Management
|
|
C304
(BIRDS OF A FEATHER)
|
BMC’s
Service Request Management product is a powerful application with
a great deal of flexibility. With that power and flexibility comes
a certain amount of complexity. Conducting an SRM engagement presents
new challenges around the initial requirements gathering process
as well as challenges, both procedural and technical, around the
build and deployment phases of the engagement. This talk is meant
to address these latter challenges in the build and deployment phases.
Effective Technologies has extended its framework (previously used
primarily for loading ITSM foundation data) to load large numbers
of Service Request Definitions (and their underlying components)
from a collection of csv files. The framework has been further extended
to allow rapid duplication of Service Request Definitions using
a user-friendly front end. The framework is packaged with a set
of SRD templates that can be leveraged to rapidly roll out pre-defined
content and jump start your SRM deployment.
Presented by Paul Buffington
|
|
Performance
Tuning using Log Files
|
|
D301
|
How
to pinpoint performance bottle necks in your applications, to prioritize
your tuning efforts. We will focus on API-calls and what you can
do with your workflow to enhance performance. Real log files will
be analyzed using RRR|Log to show how it can facilitate this process.
This session will also highlight what to look for when doing API/SQL/FLTR/ESCL
performance analysis using AR Server Log Files.
Presented
by Misi Mladoniczky
|
|
Improving
Efficiency and Accuracy of Roaming Technicians With a Mobile Asset
Management Extension for BMC Remedy
|
|
D302
|
Ms.
Azari, president of Mobile Reach, will discuss the deployment of
barcode scanners and the integration of Splitware, a best-in-class
mobility extension for BMC Remedy, to increase the efficiency of
roaming asset technicians and improve the accuracy of the CMDB.
Presented by Nasiri Azari
|
|
RRR
Utilities for Remedy Developers
|
|
D303
|
The
demonstrations will show common situations where RRR-tools and utilities
will save time and effort. We will plan for and perform a migration
of both data and customization from a development - or test - system
to a production system.
This session will also show the benefits the various Free Utilities
from RRR can give an AR System Administrator / Developer.
Presented by Misi Mladoniczky
|
|
TBD
|
|
D304
(BIRDS OF A FEATHER)
|
TBD
Presented by TBD
|
|
TBD
|
|
E304
(BIRDS OF A FEATHER)
|
TBD
Presented by TBD
|
|
TBD
|
|
F304
(BIRDS OF A FEATHER)
|
TBD
Presented by TBD
|
|
